z Landlord Information

What is a property condition report?

This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition.

This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.

What is a Routine Inspection?

Routine inspections are conducted after a tenant takes possession of the property and are conducted after the first 3 months then every 6 months. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required.

A copy of the routine inspection report is forwarded to you and your tenant/s after each inspection and should it be necessary, a member of the Wal Murray & Co First National Real Estate Property Management Team will contact you to discuss items noted on the report.

What happens when a tenant stops paying rent?

We take particular care and considerable time in our tenant selection process by adhering to our firm policy of not accepting any tenant whom does not meet stringent suitability criteria. Through this policy, we minimise our rental delinquency level.

However, regardless of the care taken, occasionally tenants fail to pay their rent on time. When this occurs, a set of procedures is instigated which includes:

  1. 2-7 days overdue - contact is made with the tenant and an overdue notice is forwarded to the tenant.
  2. 10 days overdue - telephone call is made to the tenant along with an overdue notice.
  3. 15 days overdue - termination notice is issued for the tenant to pay all oustanding rent or appropriate action will be taken for the tenant to vacate the property. A copy of this notice will be forwarded to you. 

How do tenants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments.

  • By cheque or money order
  • Internet Banking - bpay transfers through their chosen financial institution
  • Centrepay - automatic deductions out of Centrelink payments - transaction fee apply
  • Rental Rewards - direct debit using credit/debit card or bank account card

When does the rent money get paid into my account?

At the end of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account or by cheque. A statement is issued at the same time and forwarded to you via email or post, outlining the debits and credits for that month. There are options for your payments to be paid to you twice a month.